Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard Shipping: Typically takes 4–6 business days. Expedited shipping: Not currently offered, but we’re working to expand our shipping options in the future.

How much does shipping cost?

Shipping rates may vary depending on your location and order total. In many cases, we offer free shipping for qualifying orders—please check your cart for current shipping thresholds and rates.

When will my order ship?

Orders are processed within 1 business day and typically ship 24 hours after being placed. You can make changes to your order until 12 PM CT the next business day after placing it. After that cutoff, we’re unable to make any updates.

How can I track my order?

Once your order ships, you will receive an email with your tracking number and shipping details, including the carrier. You can use that link to track your order at any time.

Can I change my shipping address after ordering?

Yes, but only within the order update window, which is until 12 PM CT the next business day after placing your order. After that, changes are no longer possible.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please contact our Customer Service Team at store@drink.love. We’ll look into the issue and provide an update as soon as possible.

Do you ship internationally?

Yes, we do—currently, we primarily ship to Canada outside the U.S.

Where do you ship?

We currently ship throughout the USA and to select areas in Canada. At this time, international shipping is limited, with Canada being our primary international destination.

Still need help?

Send us a message and we’ll get back to you as soon as we can.

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